How to communicate with tact and skill!
Never again fall victim to those who love to make life miserable for the rest of us ….
Do you recognize these people?
The Know-It-Alls — They’re arrogant and usually have an opinion on every issue. When they’re wrong, they get defensive.
The Passives — These people never offer ideas or let you know where they stand.
The Dictators — They bully and intimidate. They’re constantly demanding and brutally critical.
The “Yes” People — They agree to any commitment, yet rarely deliver. You can’t trust them to follow through.
The “No” People — They are quick to point out why something won’t work. What’s worse, they’re inflexible.
The Gripers — Is anything ever right with them? They prefer complaining to finding solutions.
Of course you recognize them.
They’re the people you work with, sell to, depend on, and live with.
Learn to deal with them quickly and confidently
First, Explore yourself . maybe you are doing something wrong ; if not; you should try and understand why they act the way they do.
Once you do, You’ll find out exactly what to say and do in specific situations.
You’ll become less of a target for their barbs and antics
You’ll see how to bring out the best in even the worst offenders.
This will help you “de-stress” all of your difficult relationships, on the job and off.
This will help you deal with problem people
Understand the difficult people in your life. Try to figure out how they think, what they fear, why they do what they do. Understanding difficult people makes dealing with them less frustrating.
Understand specifically what to do and say. Concentrate on here’s-how-you-do-it techniques and use these techniques in specific situations, with all types of difficult people.
Understand how be less of a target for difficult people. Look at the difficult people in your life. Chances are, at least one person manages to get along with them. You can, too. Learn how to derail the problem people and teach them to treat you with respect.
You’ll bring out the best in people. Let’s face it — nobody’s difficult all of the time (and everybody’s difficult some of the time).
This understanding will help you reinforce the most positive behavior in everyone — at work and at home.